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ISG helps companies secure their service desks against real threats today and potential threats tomorrow. About the author Andy assists clients in the rationalization and selection of service providers in the complex technology and retail industry segments.His experience and technical knowledge in the service desk and end user computing areas is critical in helping clients recognize the industry trends and business impacts.Zoho Vault currently integrates with Manage Engine Service Desk Plus On Demand, Zoho Desk, Zendesk, Service Now, and JIRA service desks.

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Though strong security technology exists to protect enterprises from the bits and bytes that could threaten them, leaders today must take a further step and prepare their defenses to the threats that social media attacks present.According to Exploits at the Endpoint: SANS 2018 Threat Landscape Survey, phishing, ransomware and advanced persistent threat (APT) attacks are on the rise.In addition to the traditional validation method "Password via text message", Volare also allows you to verify the phone number of an end-user by sending a verification code.This feature is supported by User Account and Click-Through If the code-based validation is set, then end-users are asked for the phone number at registration, regardless of other options set in the Login Profile. After the registration process on the Splash Page is completed, Volare sends a text message to the end-user via SMS including a validation code.Specops u Reset enables the helpdesk to verify the accounts of users, using any of their enrolled identity services, or by sending a text message, containing a code, to the mobile number associated with the user’s account.

For high security accounts the helpdesk can layer the identity services for increased security.

Password related helpdesk calls are not only costly, but also drain IT resources that can be better spent on more pressing issues.

So when a self-service password reset solution, such as Specops u Reset, is implemented, the helpdesk staff cannot fall into the trap of continuing to unlock accounts.

In the first months of 2018, companies lost millions of dollars because of ransomware.

Of course, the service desk exists to be helpful, but when service desk employees do not have the proper training, they can inadvertently offer information to people who are not authorized to receive it.

In case the window is closed before completing the validation process, the next time they will not receive the code until he clicks on "Send the code again." As mentioned above, entering the correct code will enable the end-user to have access to the Internet per the assigned plan.